Mi Witness Terms & Conditions

Terms and Conditions

Payment

We accept payment by all major credit and debit cards (Visa, Mastercard, Switch, Visa Debit, Solo & Delta). Cheques are also accepted and should be made payable to TTW Group.
If you prefer we can also supply our bank details for bank transfer payments.

When you place a credit card order online, all the information you input is encrypted and passed to our secure SSL server.
We follow strict security procedures in the storage and disclosure of information and are registered under the Data Protection Act.

Credit card payments will appear as TTW Group on your bank statements

Pricing

All prices quoted include VAT at 20%. Customers located outside the EC can purchase goods without Value Added Tax. Please email enquiries@ttwgroup.co.uk for a tax free quotation. We reserve the right to withdraw a sale.

Delivery

Orders placed before 3:30pm (Monday-Friday) for delivery to a UK address are normally despatched from our warehouse the same day, subject to stock availability and any security checks, via a courier, for a next working day delivery. *Orders Placed on Friday won't be delivered until Monday unless special delivery has been arranged.

Orders placed after 3:30pm during the week or at weekends are processed and dispatched the following working day.

There are five delivery options available when placing an order online:

Standard Next Day delivery - UK only -
There is a standard £6.50 delivery charge for all orders to an address in the UK.

Within EU - 4-5 days

Standard EU delivery
charges are applied to all Mi Witness products brought online at the Mi Witness store. Delivery charges start at £10.00 per order.
Outside the EU - 3-4 days

Standard outside the EU delivery
charges are applied to all Mi Witness products brought online at the Mi Witness store. Delivery charges start at £25.00 per order, depending on the delivery location.

For any further enquiries with regards to the cost of delivery please email enquiries@ttwgroup.co.uk

Overseas Orders

Orders to addresses outside the UK are normally sent via Royal Mail International Registered Delivery - an insured postal service.
Delivery via TNT can also be arranged.

For delivery costs to specific countries please email enquiries@ttwgroup.co.uk

Warranty

All NEW products sold carry a one year manufacturers parts and labour guarantee unless otherwise stated. Memory cards carry a 6 month guarantee unless otherwise stated. If you believe you item is faulty please contact us by email and we will make arrangements for your product to be tested and repaired or replaced as appropriate. You must make sure to obtain a returns number before you send any item back to TTW Group (see 'Returns' below). If your item was bought by one of our representatives we will require proof of purchase. If you purchased you item from a non approved representative you may only receive a 28 day warranty.

Returns

No faulty items should be returned without first contacting us. Upon contacting us, a returns number will be issued to you which will enable us to process the returned item. If a unit is returned to us with no returns number, we will be unable to process the return. We suggest that you use a secure delivery method, preferably one which is insured and requires a signature upon delivery. No responsibility can be made for items lost or stolen whilst in transit to us. Where possible returns are usually processed within 72 hours of receipt.

Returns of Non Faulty Goods

In the unlikely event of you being unhappy with your purchase we do offer a 7 day money back guarantee on all of our products. Simply contact us to obtain a return authorisation number.

The following conditions apply:

Goods 'must' be returned 'unused' and in the 'original' packaging

We can not refund products that have been registered or damaged.

If software has been opened then we can not refund these items unless they are faulty and these will only be replaced.
Refunds can not be made for postal charges incurred by ourselves or by you, a return authorisation number must be obtained prior to returning your product.

Where products are not in the original condition a repackaging fee may apply. (see below).

Please email to returns@ttwgroup.co.uk to obtain a 'Return Authorisation Ref Number'

Please Note: return goods that have been opened and the packaging is damaged can result in up to a £30 re boxing fee - however this is at the discretion of our Customer Services team. If it is returned to us in new unused condition, a refund for the goods will be made by the same payment method and to the same card that was used to make the purchase.
All refunds will be undertaken within 7 working days of return. Please note credit / debit card refunds can take 4 working days to clear.

Website Accuracy

We work hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.

 

Address Details:

TTW Group
Gothic House, Barker Gate
Nottingham, Notts, NG1 1jU
Tel: 01159 503 852
Email: sales@mi-witness.co.uk